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  • Technical Customer Support Engineer

    ZAG Technical Services
    Job Description

    ZAG Technical Services, Inc. (ZAG) is an award winning IT consulting firm specializing in network infrastructure, security, disaster recovery, virtualization, cloud computing services, and remote access. We serve SMB and enterprise businesses throughout the Western United States, consistently delivering solutions designed with the business needs in mind, deployed according to best practices and managed in a way to ensure our clients stay productive.

                                          

    We are looking for a Customer Support Specialist to be a primary point of contact to existing customers, including but not limited to:

    ·         providing  technical assistance and support for computer systems, software and hardware

    ·         providing PC system software configuration services

    ·         troubleshooting and resolving problems

    ·         maintaining a service records database to track work completed

     

    You must have:

    ·         High School diploma or equivalent and 3+ years of relevant experience

    ·         Microsoft Certification and/or COMPTIA A+

    ·         experience with customer service principles and practices

    ·         strong troubleshooting skills

    ·         the ability to be resourceful and solutions focused

    ·         a consultative approach in working with clients

    ·         knowledge of call center technology is required

    ·         proficiency in relevant computer applications as well as data entry and typing skills

     

    While your work will focus on technical support, we are looking for more than that. We need someone comfortable in a call center environment and using call center technology.  Strong customer service skills are critical.  You are an internal consultant and we are looking for strong verbal communication skills, strong service skills and attitude, the ability and desire to follow through and follow up when needed.  Our customers are the reason we are in business and we want them to feel that when they call in with issues.  This means you should also be a good listener and able to get to the heart of the issue and then help them resolve the problem.  You should be resourceful and proactive in getting and communicating information.

     

    What we offer you:

    ·         Competitive compensation package

    ·         Career development opportunities

    ·         Benefits including medical, dental, life insurance, 401k retirement plan

    If this sounds like you, please apply online: https://www.zagtech.com/join-zag

     

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